1. Purpose This Help & Support Policy outlines the assistance available to SKL Flix users for technical issues, account management, content inquiries, and general feedback. Our goal is to ensure a smooth and enjoyable streaming experience. 2. Support Channels 📧 Email Support For general queries, technical issues, or account-related concerns: Email: sklflix535@gmail.com Response Time: Within 24–48 business hours 📞 Phone Support Available during business hours (Monday to Saturday, 10 AM – 6 PM IST): Phone: +91 6207389140, +91 7779931233 💬 In-App Chat Users can access live chat support via the SKL Flix app or website for real-time assistance. 📄 FAQs & Help Center Visit our [Help Center/FAQ Page] for instant answers to common questions related to: Subscription plans Payment issues Streaming quality Device compatibility Parental controls 3. Common Issues We Handle 🔐 Account & Login Password reset Email verification problems Account recovery 💳 Billing & Payments Failed transactions Refund eligibility Subscription upgrades or downgrades 📺 Streaming & Playback Buffering or lag issues Audio/video sync problems Subtitle errors 📱 Device Support App installation Compatibility with smart TVs, mobile devices, and browsers Troubleshooting crashes or bugs 4. Feedback & Suggestions We welcome user feedback to improve SKL Flix. Share your thoughts via: Email: sklflix535@gmail.com 5. Escalation Matrix If your issue is not resolved within the expected timeframe: Step 1: Re-contact support with your ticket ID Step 2: Request escalation to a supervisor Step 3: If unresolved, email our grievance officer at [Insert Grievance Email] 6. Service Commitment We strive to: Respond to all queries promptly Resolve issues efficiently and respectfully Continuously improve our support experience 7. Contact Us For any help, reach out to: 📧 Email: sklflix535@gmail.com 📞 Phone: +91 6207389140, +91 7779931233 🏢 Address: COMOHAN SOREN CHANDSOREN BELKUPA,PO NIRSA Nirsa Chatti Dhanbad Jharkhand India 828205